The weekend's biggest Twitter war came from two unlikely sources: Conservative commentator Ann Coulter and Delta Airlines — and it was all over a $30 plane seat upgrade.
Ann initially paid $30 for a window seat with extra room and then changed it to an aisle seat 24 hours before departure. The airline asked her to move to another extra room seat on the same row to accommodate the requests of other passengers, but in the window seat. According to CNBC, no passengers caused a disturbance on the flight from New York to Florida, but after landing, Ann unleashed a Twitter war of words that disparaged Delta, its employees, and even the woman who was in her original seat, who she posted a photo of and called a "Dachsund-legged woman."
Delta responded with two tweets, saying, "We're sorry you did not receive the preferred seat you paid for and will refund your $30," and, "Additionally, your insults about our other customers and employees are unacceptable and unnecessary."
That wasn't the response Ann was looking for at all.
"$30!" she then retorted to a random person who mentioned it on Twitter. "It cost me $10,000 of my time to pre-select the seat I wanted, investigate type of plane & go back periodically to review seat options."
Delta later released a statement to CNBC that reads, "We are sorry that the customer did not receive the seat that she paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her comments are unneccesary and unacceptable. Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen. Delta expects mutual civility throughout the entire travel experience." A Delta spokesman also told CNBC that the airline's social media team connected with Coulter privately on Sunday night after several attempts to make contact.
Might we suggest airport therapy animals for anyone involved who may need a hug?
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